Privacy Policy

Alpha Carpet Clean, LLC, (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and share it, and the measures we take to protect it. We encourage you to review this policy to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information from you when you interact with our website, request services, or contact us either through our website (internet) or direct communication (non-internet). The information we may collect includes:

• Personal Information: Your name, email address, phone number, and any other details you provide through our forms or other means of account setup.
• Service Details: Information related to the services you are interested in, such as carpet cleaning, wood floor cleaning or other cleaning needs.
• Usage Data: Information about your interactions with our website, including your IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information

The information we collect is used for several purposes, including:

• Service Delivery: To provide the services you request and communicate with you about your service needs.
• Customer Support: To respond to your inquiries and improve our customer service.
• Marketing and Communications: Subject to your consent, to send you promotional materials, updates, and other information that may interest you, via phone calls and emails.
• Website Improvement: To analyze and enhance our website’s performance and user experience.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

• Legal Compliance: We may release your information when necessary to comply with the law, enforce our site policies, or protect the rights, property, or safety of our company or others.

4. Communications and TCR Compliance

If you consent to receive communications from us, we may use your contact information to send you messages related to our services via phone calls and emails. These communications will comply with The Campaign Registry (TCR) regulations and policies, ensuring that your information is handled securely and in accordance with all applicable standards. SMS opt-in or phone numbers for the purpose of SMS are not being shared. This company will not share or sell the customer’s consent for SMS messages and phone numbers collected for SMS to any third parties under any circumstances.

5. Data Security

We implement a range of security measures, including encryption and secure server hosting, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, but this may limit certain features of our website.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections or deletion of your data.
• Opt out of receiving communications by following the unsubscribe instructions or contacting us directly.

8. SMS Disclosure 

By providing your mobile phone number, you agree to receive SMS text messages from Alpha Carpet Clean, LLC regarding appointments, service updates and customer care. Message and data rates may apply. Message frequency may vary. You can reply STOP at any time to cancel or HELP for assistance. 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Significant changes will be communicated by posting the new policy on our website and updating the effective date.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: alphacarpetclean.va@gmail.com
Phone: (703) 722-8859

Alpha Carpet Clean, LLC